Day 1 – Tuesday, September 29 (Strategy + Technology + Operations)
9:00 AM – 9:30 AM – Welcome & Breakfast
- Arrival, check-in, informal networking
- Overview of zTrip / WHC vision and growth strategy
9:30 AM – 11:00 AM – Business Model + Financial Overview
- Regulatory Strategy: State TNC rules vs. Local Taxi Regulation
- Independent Contractor vs Employee models
- Revenue streams and market positioning
- Unit economics and profitability drivers
11:00 AM – 12:15 PM – Facility & Dispatch Tour
- Call center and dispatch floor
- Driver onboarding / training flow
- EV charging infrastructure overview
12:15 PM – 1:00 PM – Working Lunch
1:00 PM – 2:15 PM – Technology Stack & Platform Integration
- AutoCab system walkthrough
- Ember rollout and integration
- Dispatch, payments, and reporting
2:15 PM – 3:15 PM – zMetrics & Data-Driven Management
- Key KPIs across markets
- Supply and demand balancing through data
- Performance dashboards and reporting cadence
- Using data to drive operational decisions
3:15 PM – 3:30 PM – Break
3:30 PM – 4:30 PM – Operations, Driver Model & Retention
- zTrip recruiting strategies
- Lease structure and Independent Contractor driver economics
- Managing supply vs demand
4:30 PM – 5:00 PM – EV Strategy & Charging Operations
- Business case for EV adoption / Lessons learned
- Charging economics vs fuel cost trends
- Operational impacts: range, downtime, and driver acceptance
- Scaling EV infrastructure within existing fleet operations
Evening – Group Dinner & KC Experience (Optional/Hosted)
Day 2 – Wednesday, September 30 (Execution + Growth + Implementation)
9:00 AM – 9:30 AM – Breakfast & Networking
9:30 AM – 10:30 AM – Fleet, Safety, Insurance, Subro & Claims Management
- Vehicle standards and lifecycle
- Safety protocols and incident response
- Insurance structure and coverage approach
- Claims handling process
- Subrogation strategy and recovery
10:30 AM – 10:45 AM – Break
10:45 AM – 11:45 AM – Partnerships & Revenue Growth
- Health systems (hospital transport)
- Government and municipal partnerships
- Non-emergency medical (NEMT) insights
11:45 PM – 12:45 PM – Working Lunch
12:45 PM – 1:45 PM – Implementation Playbook
- How to transition to zTrip model
- Timeline expectations
- Common pitfalls and how to avoid them
1:45 PM – 2:00 PM – Break
2:00 PM – 3:30 PM – Operator Roundtable + Open Q&A
- Market challenges
- Shared best practices and Q&A
3:30 PM – 4:00 PM – Closing Remarks & Next Steps
